SMS PRIVACY POLICY
1. Introduction
NEXFIX Pro LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our users and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit nexfixpro.com or communicate with us via SMS, email, or phone.
2. Information We Collect
We may collect the following categories of personal information:
- Contact information: name, phone number, email address, and mailing address
- Service information: trade specialty, service area, availability, and service history
- Communication data: SMS messages, email correspondence, and call logs
- Usage data: website pages visited, form submissions, and browser type
- Device information: IP address, device type, and operating system
3. How We Use Your Information
We use the information we collect for the following purposes:
- To send SMS service scheduling notifications and job status updates
- To coordinate and dispatch facility maintenance and handyman services
- To manage your service profile and track service history
- To respond to inquiries, provide support, and improve our services
- To comply with legal obligations and enforce our terms
- To send administrative updates about our services
4. SMS Data & Messaging
Phone numbers collected for SMS communications are used exclusively for sending service scheduling notifications, job status updates, and service-related communications from NEXFIX Pro LLC. We do not sell, rent, share, or transfer your phone number or SMS opt-in data to any third party or affiliate for marketing purposes. This data is never used for any purpose other than the SMS program described in Part 1 of this document.
5. How We Share Your Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell or rent your personal information. We may share your information only in the following limited circumstances:
- Service providers who assist with website hosting, SMS delivery, and business operations, bound by confidentiality agreements
- Legal requirements: when required by law, court order, or governmental authority
- Business transfers: in connection with a merger, acquisition, or sale of assets
- With your consent: when you have explicitly authorized the disclosure
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. SMS opt-in records are retained for a minimum of 4 years in compliance with 10DLC regulations. You may request deletion of your data at any time by contacting us.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
8. Your Rights & Choices
You may have the following rights regarding your personal data:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate or incomplete information
- Deletion: request deletion of your personal information
- Opt-out: opt out of SMS communications at any time by replying STOP
- Portability: request your data in a portable format
To exercise any of these rights, contact us at info@nexfixpro.com or (602) 894-7506.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Continued use of our website or SMS services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our SMS Terms, please contact us:
- Email: info@nexfixpro.com
- Phone: (602) 894-7506
- Website: nexfixpro.com
- Mailing Address: NEXFIX Pro LLC, Phoenix, AZ, United States